TitleSouth Closings Blog

We opened the TitleSouth Real Estate Closing Center in the Mountain Brook Center (2700 Hwy 280 E) on January 3rd, 2006. Since that opening day, we have closed hundreds of real estate transactions at the Mountain Brook location and have built out and equipped a second location at 2409 Acton Road (the Dolly Creek Shopping Center). We hope to have this location open for business during the first two weeks of January 2007. Shortly thereafter, we will open a third location on the third floor of the RealtySouth Shelby County office on Highway 31 in Pelham. With these three locations, we are within 15 minutes of almost the entire Birmingham metropolitan area.

One of the challenges that we have faced during the past year was to communicate effectively and efficiently with agents, brokers, lenders and others. To communicate with others about specific closing transactions, we implemented the use of SureClose. SureClose is an on-line transaction management solution that allows us to open our closing file to the agents, lender, buyers and others involved in that transaction. By logging into SureClose, parties can see, download and print the documents in our closing files and check on the status of their closing. In addition, when documents are filed or tasks leading to the closing are completed, the parties receive an email or fax notifying them of the progress on the file. In addition, SureClose serves as our closing file from which anyone at the Closing Center can answer your questions about your closing at any time.

Despite the success of SureClose, there are a lot of things that we at the Closing Center would like to communicate to the agents that close with us, and we also would like to give our customers the opportunity to pass along ideas, suggestions and comments to us on how we can do a better job of meeting their needs.

Fred Smith (the founder of FedEx, not the successful Realtor from the RealtySouth Crestline office) once said that if you wanted to start a successful business, go to a party and listen to what people complained about and then start a business that would solve their problems - or something to that effect. To me, the key component of this suggestion is to listen.

This "blog" is designed to let us talk to you, but more importantly, to allow you to talk to us. So please, give us your comments, suggestions and criticisms. Tell us what we can do to make the closing process better for you and your clients. If you don't like what we're doing - tell us. If you like what we're doing - tell us (and a friend).

We promise that we will listen to your suggestions and do whatever we can to implement your suggestions so we can do a better job of serving you.

Sincerely,

Pat Smith
General Counsel, TitleSouth and
Director, TitleSouth Real Estate Closing Centers